A medical emergency is stressful enough. The last thing you or your family should have to worry about in that moment is paperwork, approvals, and insurance claims. At Udayan Hospital, we believe that financial processes should never stand between a patient and the care they need — and our dedicated TPA and Insurance Department exists to make sure they don’t.

Our team works quietly and efficiently in the background so that you can focus entirely on what matters: getting better.

What We Do

Our TPA and Insurance desk manages the entire insurance process on your behalf — from verifying your coverage and initiating pre-authorisation requests to coordinating directly with your insurer or TPA and ensuring your claim is processed as smoothly and quickly as possible. We handle the complexity so you don’t have to.

Whether you are being admitted as an emergency or planning a procedure in advance, our team will walk you through your coverage, explain what is included, and ensure there are no surprises.

Cashless Treatment — Simple and Seamless

For patients covered under empanelled insurance plans, we offer fully cashless hospitalisation. This means:

• No upfront payment for covered treatments at the time of admission
• Direct billing between Udayan Hospital and your insurance provider
• Pre-authorisation handled entirely by our team
• Minimal paperwork on your end

Simply present your insurance card and policy details at our insurance desk, and we take it from there.

Reimbursement Claims

For patients whose insurers do not offer direct cashless settlement, our team will assist you in compiling and submitting a complete reimbursement claim — ensuring all necessary documentation is accurate, thorough, and submitted promptly to support a fast and successful claim.

Insurance Providers & Schemes We Work With

We are empanelled with a wide network of insurance companies, Third Party Administrators, and government health schemes, including:

Leading Insurance Companies

• Star Health and Allied Insurance
• HDFC ERGO Health Insurance
• ICICI Lombard General Insurance
• Bajaj Allianz General Insurance
• New India Assurance
• United India Insurance
• National Insurance Company
• Oriental Insurance Company
• Niva Bupa Health Insurance
• Aditya Birla Health Insurance
• Care Health Insurance
• Reliance General Insurance
• SBI General Insurance
• Tata AIG General Insurance

Government Health Schemes

• Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (PM-JAY)
• Mukhyamantri Chikitsa Sahayata Kosh — Bihar
• Central Government Health Scheme (CGHS)
• Ex-Servicemen Contributory Health Scheme (ECHS)

Corporate & Group Health Plans

We also accept a wide range of corporate group health insurance policies. If your employer provides group health cover, please bring your insurance card and employee details to our insurance desk and our team will verify your eligibility.

Our Process — Step by Step

1. Present your documents — Bring your insurance card, policy number, and a valid photo ID to our insurance desk at the time of admission
2. Verification — Our team verifies your coverage and benefit details directly with your insurer or TPA
3. Pre-authorisation — We initiate and follow up on pre-authorisation approval on your behalf
4. Cashless admission — Once approved, you are admitted without any upfront payment for covered treatments
5. Discharge — At the time of discharge, our team submits all final bills and documentation directly to your insurer
6. Follow-up — We remain available to assist with any post-discharge queries or claim follow-ups

Documents to Carry at Admission

• Original insurance card or policy document
• Valid photo ID — Aadhaar card, PAN card, or passport
• Referral letter from your doctor, if applicable
• Any previous medical records relevant to your current condition

Contact Our Insurance Desk

Our dedicated insurance team is available during hospital hours and can be reached in advance if you would like to verify your coverage before admission. We strongly encourage patients planning elective procedures to contact us ahead of time so that pre-authorisation can be arranged without delay. For emergency admissions, please inform the emergency team of your insurance details at the earliest opportunity and our insurance desk will initiate the process immediately.

For pre-admission insurance queries, cashless approval assistance, or claim support, please reach out to our TPA and Insurance Department directly at unithead@udayanhospital.com or by calling us at 0612-2829999. We are here to help.